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FAQs

FAQs

Q1: What is your terms of packing?

A: Generally we pack our products in neutral brown cartons.

Q2. What is your terms of payment?

A: T/T, L/C, etc.

Q3. What is your terms of delivery?

A: EXW,FOB, CFR and CIF.

Q4. How about your delivery time?

A: Generally it will take 10-15 days after the receipt of your down payment. The specific deli very time depends on the items and the quantity of your order.

Q5. Can you produce according to the samples?

A: Yes,we can produce according to your samples or technical drawings.

Q6. What is your sample policy?

A: We can supply the sample with discount if we have ready parts in stock,and customers will pay for the courier cost.

Q7. How do you ensure quality of your products?
 A:  We have a complete quality control system, all of our products are fully checked by IQC, IPQC and OQC departments before shipping to our clients.

Q8. What’s your quality guarantee policy?

A: Quality guarantee:  12 months. 

If the product has quality problem within 12 months, please return it to us, we will repair it; if we can’t repair it successfully, we will give you a new one; but the man-made damage, improper operation and force majeure will be excepted. 

And you will pay the shipping cost of returning to us, we will pay the shipping cost to you.

Q9. Is there any after-sale service?

A: After you receive our product, if you have any questions or need any assistance, we can provide you the after-sale service by e-mail,trade manager,telephone,etc.